Contains a consumer complaint about an order for two MP3 players which was filled incorrectly with much cheaper items. History of the complaint and follow up action including other consumers involved with the company.
Lawyer Joseph Williams of Baltimore County, Md. sued Sears when a repairman failed to show up to fix his dryer at the time Sears said he would. He won his case, and received a $1 judgment, but he believes he sent the company an important message.
